.... Design/methodology/approach A qualitative single-case study methodology was used to provide a detailed case description. Coombs’s crisis response framework of desired form and content served as the theoretical foundation for the analysis. Data sources included media reports, company statements...

... literature. Design/methodology/approach Given the lack of research exploring consortia and internal communication to get beyond the homogeneous organization, an in-depth case study methodology was the most appropriate approach. A multi-site government contractor was chosen as the research site, relying...

... the communication contribution to OI. The analysis of three multinational case studies has helped to enrich the proposed framework. Six semi-structured interviews were conducted with in-company communication managers and innovation managers in order to capture their perceptions. Findings Communication emerges...

... in China would also have its distinct communication patterns from what have been found in the US context. Case studies Best practice Communication technologies Communication management Social media have become commonplace in the third sector, a social space where organizational activities...

... previously. The fact that the services in question have to be carried out in a minor language and that a total immersion strategy has been adopted also represents something new. Case studies Motivation Corporate communication management Corporate language policy Language-sensitive services Offshoring...

...Guro R. Sanden; Anne Kankaanranta Purpose The purpose of this paper is to examine the implications of corporate language policies that are implemented without formal decision-making processes. Design/methodology/approach A qualitative case study based on three Scandinavian multinational...

.... Design/methodology/approach – This exploratory study uses the multiple case study method to analyze five crises, generated online, throughout their life-cycles, in order to build analytic generalizations (Yin). Findings – Crises are often triggered online when stakeholders are empowered by social...

... typology is corrective action, which aims to reassure stakeholders that such crisis situations would not reoccur. Case studies Communication management Crisis management Cross‐cultural management National cultures Rhetoric Disaster management Government policy United States of America...

...Nicky Mee; Debbie Clewes This paper is a case study which explores the impact of a variety of communication tools and the way in which they influence the recycling behaviour of residents in Rushcliffe Borough Council. Despite the fact that household waste is growing at a significant rate, very...

... committed to do what it takes to earn their complete trust again (KO Now, 1999b). Crisis management International business Leadership Management Marketing Case studies First it was mad cow disease, then it was tainted animal feed. As Belgians were reeling from the crisis over cancer...

... empirically the relationship between satisfied customers (both internal and external). For example, Tansuhaj et al. (1987), and Richardson and Robinson (1986) found that strategic HR activities in banks had a major impact on customer satisfaction. A case study carried out by Bitner et al...

...Richard J. Varey Michael B.   Goodman (Ed) . Corporate Communications for Executives . State University of New York Press , 1998 . 323 pages , ISBN: 0 7914 3762 0   £19.50 Case studies Corporate communication Management USA Much of Professor Goodman’s...

...Sandy Oliver Case studies Corporate advertising Employee communications Argenti is Professor of Management and Corporate Communication, Tuck School of Business at Dartmouth in the USA where the tradition of teaching communication was, as elsewhere, often based on basic skills development...