...Damir Jugo Purpose This study investigates the crisis response implemented by Coca-Cola in Croatia during a nationwide product-harm crisis associated with Römmerquelle bottled water. It also evaluates its effectiveness and their alignment with established frameworks of crisis communication...

...Nora Denner; Benno Viererbl; Maike Weismantel Purpose This study examines the role of CEO communication in effective crisis management. Specifically, it examines whether the communication of private information about a CEO can create a positive pre-crisis image that serves as a buffer during...

.../approach This paper draws on a unique set of qualitative data, interviews and field observations, gathered from organizations during an ongoing crisis. Through this access it becomes possible to examine how organizations practically navigated the complex relationship between structured plans...

...Sophie Louise Johnson Purpose This systematic literature review presents the state of the field of fashion and crisis communication. The quantitative coding offers insight into dominant and emergent themes in one of the most crisis-prone industries. This review also offers a framework for future...

... ethical crisis communication in South Africa. Design/methodology/approach The researchers conducted ten in-depth interviews with South African strategic communication professionals. Findings The dominant theme emerging from the study is the marginalisation and exclusion of the communication...

... paracrises distinguish paracrisis response strategies from traditional crisis response strategies and generate rich possibilities for future analytic investigations. Originality/value As perhaps the first empirical attempt to build a comprehensive framework of organizational paracrisis communication...

... Suthatorn can be contacted at: pornprom.su@dtc.ac.th 23 07 2021 15 09 2021 01 10 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Communication Crisis Crisis management Employee wellbeing Social support...

.... Moreover, this study examines the interaction between workplace rumors and formalized organization, which could either intensify or alleviate the effects on employees during the crisis. Despite previous research findings on rumors' negative effects (DiFonzo and Bordia, 2007 ; Bordia et al., 2006...

...Jacek Barlik Purpose The purpose of this paper is to find out how organizations communicate with their opponents during crises and later. Design/methodology/approach Qualitative research that is interviews with crisis communication professionals in Poland was conducted to explore...

... by companies’ adherence to institutionalized law on corporate behavior and reinforced by compliance to code of ethics and financial viability. Practical implications This study offers insights for understanding how consumers redress corporate misconduct during crisis through the buying experience...

... might be compromised as future events unfold. Practical implications A stage-based practical guide to adopting delaying silence is proposed as a supporting strategy before the execution of crisis response strategies. Originality/value This is one of the few studies to examine the role of silence...

...Marc D. David; Marie-Eve Carignan Purpose The purpose of this paper is to deal with the adaptation of communication strategies set out in the pre-crisis plan implemented by the members of Quebec’s public safety authorities in the specific case of the rail explosion and fire that destroyed...

... factors and resolution. Design/methodology/approach Print and social media data of five recent international crises with apparent IVs were analyzed. Findings Poor crisis communications are intensifying factors that induce media hijacks and hypes, distancing, and public confusion. A four-stage...

...Julia Matilda Strandberg; Orla Vigsø Purpose – The purpose of this paper is to contribute to the study of internal crisis communication, not only the communication from the management to the employees, but also the employees’ communication with each other, in order to highlight the role...

...Dr Wim J.L. Elving, Dr Ursa Golob, Dr Klement Podnar, Professor Anne Ellerup-Nielsen and Professor Christa Thomson; Timothy Coombs; Sherry Holladay Purpose – The purpose of this paper is to explore the role of corporate social responsibility (CSR) as a crisis risk. The bulk of the current...

...Joanna McDonald; Isabella Crawford Purpose This paper aims to analyse the post‐crisis communication response of the UK oil industry both from a management and employee perspective following two major helicopter incidents in 2009. The purpose of this paper is to develop further understanding...