... evaluated using six criteria – regularity of presence, content typology, crisis communication and digital innovation – and subsequently grouped into models using an exploratory Python-based iterative cluster analysis; given the limited sample size of nine institutions, this classification should...

... actionable guidance for pharmaceutical companies and healthcare professionals to improve crisis communication, rebuild institutional trust, and enhance patient engagement in digital health environments. Originality/value This study extends crisis communication theory by showing how co-constructed online...

...Ana Matias; Ezel Türk; Ana Lopes Purpose In the digital era, effective crisis communication has become a cornerstone of organizational resilience, as social media and other digital platforms increasingly shape public perception during crises. This study provides an integrative literature review...

... communication. Storytelling can support trust restoration even when reputational threat is limited. Originality/value This study contributes to brand and corporate communication research by refining crisis communication theory through the identification of contextual boundary conditions. It demonstrates how...

...Dimitra Kechagia; Clio Kenterelidou; Maria Matsiola Purpose This study examines the role of local radio in crisis communication within Europe, focusing on Thessaloniki, Greece. It explores how local stations operate under pressure to provide accurate information, foster community engagement...

...Neofytos Aspriadis Purpose The Tempi railway accident that happened on the night of the 28th of February 2023 shuttered the Greek public opinion. The accident would dominate the political, media and public agenda for at least two years after. This paper examines the crisis communication and blame...

...Joel Joy Polimetla; Nitin Soni Purpose This study examines crisis communication research in European contexts, where crises such as pandemics, political disruptions and wars have transformed the communicative landscape. It aims to identify dominant themes, methodological trends and conceptual...

...Dane Kiambi; Katie Zabel Purpose This study examines Ticketmaster’s crisis communication strategies during the high-profile collapse of its ticketing platform for the Taylor Swift Eras Tour presale. The research evaluates whether the company’s response strategies aligned with stakeholder...

... silence Crisis communication Strategic ambiguity Corporate communications Organizational communication It is precisely these taken-for-granted assumptions that this paper seeks to challenge. It argues that the fundamental alternative to a strategic communication message is not another message...

...Megan Norman; Cassandra L.C. Troy; Sung In Choi Purpose Visuals hold persuasive power to shape people’s perceptions of crises. However, little experimental research has tested visuals used in corporate crisis response messaging. Drawing on exemplification theory, situational crisis communication...

... reconstitute themselves. Much of the crisis communication literature emphasizes resilience, particularly in the context of natural disasters. Resilience generally refers to the ability of organizations or communities to maintain or quickly return to normalcy after disruption (Buzzanell, 2010...

... typically include how the organization will respond to a given crisis event. Artificial intelligence Source credibility Message credibility Organizational reputation Crisis communication Public relations (PR) practitioners are becoming increasingly intrigued by the possibilities generative...

...Damir Jugo Purpose This study investigates the crisis response implemented by Coca-Cola in Croatia during a nationwide product-harm crisis associated with Römmerquelle bottled water. It also evaluates its effectiveness and their alignment with established frameworks of crisis communication...

... and the increased focus on the use of visuals in crisis communication in the last decade. Grace Omondi can be contacted at: grace.omondi@kristiania.no 22 04 2024 18 06 2024 17 08 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only...

.... Following a detailed review and subsequent filtering, the final sample of 66 unique cases has been selected and analyzed in the context of Situational Crisis Communication Theory. Findings The systematic review and document analysis indicated multitude of significances of green communications...

... when managing brand reputation crisis. 06 05 2023 01 11 2023 26 03 2024 26 05 2024 27 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Social media Online community Crisis communication Crisis management...

...Sining Kong; Michelle Marie Maresh-Fuehrer; Shane Gleason Purpose Although situational crisis communication theory (SCCT) is centered on rationality and cognitive information processing, it ignores that people are also driven by irrationality and non-cognitive information processing. The purpose...

... and response message sidedness in an ambiguous crisis. Drawing on the interdisciplinary theoretical frameworks, this study integrates the situational crisis communication theory, appraisal-tendency framework and message sidedness in persuasion literature. As such, it contributes to theoretical development...

...Andreas Schwarz; Audra Diers-Lawson Purpose This study aims to contribute to strategic crisis communication research by exploring international media representations of third sector crises and crisis response; expanding the range of crisis types beyond transgressions; and developing a framework...

...Courtney D. Boman; Erika J. Schneider; Heather Akin Purpose This study aims to explore how source type can influence organizational assets proposed by source credibility theory (SCT) when paired with matched situational crisis communication theory (SCCT) strategies for accidental, preventable...