... theories of Apology (Image Restoration and Real Apology) and Blame management. Findings The findings reveal how crisis communication strategies were deployed and their subsequent impact in the process of the Tempi train accident crisis management and political management level. The findings suggest...

...Gal Yavetz; Adam Peruta; Vasco Brazão; Erika J. Schneider Purpose This study explores the strategic use of social media by Israeli higher education institutions ( HEIs ) during the Israel–Hamas War. Specifically, it examines how universities utilized digital platforms for crisis management...

... interviews were conducted with 19 experienced crisis managers (9 from oil and gas, 10 from electricity power generation), selected via purposive sampling. Findings Findings reveal sector-specific ICC adaptations, extending internal crisis communication theory and offering a pathway for evidence-based...

...Nora Denner; Benno Viererbl; Maike Weismantel Purpose This study examines the role of CEO communication in effective crisis management. Specifically, it examines whether the communication of private information about a CEO can create a positive pre-crisis image that serves as a buffer during...

... communication Crisis management Faith-holder The growing popularity of consumer digital technologies pressed brands to acknowledge consumer’s online communicative activities as a critical part of reputation management. This trend has challenged the conventional top-down, corporate-centered strategies...

... model, and other models of crisis management. The analysis section applies the 4R model to the Astroworld crisis. The conclusion highlights the importance of thorough crisis planning even for PR practitioners who believe they are in low risk environments. Ultimately, Astroworld is not just an example...

... with the following research questions: RQ1. What do publics consider to be advantages of stealing thunder? RQ2a. What risks do publics think stealing thunder poses to a company? Crisis management Stealing thunder Follow-up actions Credibility Ethical judgment WOM...

... Suthatorn can be contacted at: pornprom.su@dtc.ac.th 23 07 2021 15 09 2021 01 10 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Communication Crisis Crisis management Employee wellbeing Social support...

... Emerald Publishing Limited Licensed re-use rights only Crisis management Corporate image Communication management Rhetoric Qualitative methods Corporate strategy Park and Berger (2004) argued that a leader's personal image and reputation are synonymous to that of an organization...

... is that we remember the victims and celebrate as they live on through the memorial but the unpleasant truths about the causes of the crisis are intentionally omitted and conveniently forgotten. Crisis management Memorials Public memory The field of crisis communication has been rapidly growing...

... Company in 1982. Sales were almost at a standstill after seven deaths were caused by cyanide contamination in Tylenol capsules. However, by virtue of effective crisis management, sales reached 70 percent of the previous levels within five months, and 100 percent within three years. The chairman attributed...

... systematically and proactively under a long-term strategic plan. CSR Reputation Crisis management Buffering effects Resistance to negative information Supportive communication A number of studies have tested the effectiveness of CSR-focused messages as crisis response strategies during or after...

...). There is thus a theoretical gap to be addressed, since little has been studied on silence and the effectiveness of silence as a crisis management strategy. The present investigation aims to address this gap by examining eight international crises where silence was strategically adopted by organizations...

... at: simone.mariconda@usi.ch 14 06 2018 17 10 2018 17 10 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Stakeholders Crisis management Corporate reputation Organizational identity Stakeholder identity Reputation damage...

... kind of resilience than scholars typically consider. Organizational resilience strategies often focus on the recovery or prevention stages of crisis management. Under conditions of persistent threat, it would be more productive for renewal discourse to emphasize greater preparedness. Design...

... the existing crisis management plan at the time of the Lac-Mégantic crisis. It also seeks to determine whether or not the crisis managers used emergent communication strategies, as defined by Mintzberg (2007). Finally, the case study also seeks to identify potentially unforeseen contextual elements...

.... In particular, negative UGC has a stronger impact on returns with a short “wear in” and long “wear out” (Tirunillai and Tellis, 2012). Crisis management Social media Communication Oil spill Online user-generated content The popularity of social media has altered the crisis communication...

.... the administration dealing with environment, infrastructure, etc.]. But the head of security said “No, this is nothing that we will use the central crisis management to handle, it is up to the administration to deal with it”. To me, that gave some strange consequences later on. […] I became a crisis manager in all...

... chose to interview both communication professionals and other key persons/crisis managers in order to have the role and practices of communication professionals elucidated not only from the perspective of communication professionals themselves. Findings – A conclusion from the case study...

... of the perpetrator. An interview with two high-ranking communication officials working for the crisis management coordination secretariat in Norway has served as supplementary material. Findings – The crisis challenged the linear process of standard planning and information transmission. The terrorist attacks...