... theories of Apology (Image Restoration and Real Apology) and Blame management. Findings The findings reveal how crisis communication strategies were deployed and their subsequent impact in the process of the Tempi train accident crisis management and political management level. The findings suggest...

...Gal Yavetz; Adam Peruta; Vasco Brazão; Erika J. Schneider Purpose This study explores the strategic use of social media by Israeli higher education institutions ( HEIs ) during the Israel–Hamas War. Specifically, it examines how universities utilized digital platforms for crisis management...

... interviews were conducted with 19 experienced crisis managers (9 from oil and gas, 10 from electricity power generation), selected via purposive sampling. Findings Findings reveal sector-specific ICC adaptations, extending internal crisis communication theory and offering a pathway for evidence-based...

...Nora Denner; Benno Viererbl; Maike Weismantel Purpose This study examines the role of CEO communication in effective crisis management. Specifically, it examines whether the communication of private information about a CEO can create a positive pre-crisis image that serves as a buffer during...

... when managing brand reputation crisis. 06 05 2023 01 11 2023 26 03 2024 26 05 2024 27 05 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Social media Online community Crisis communication Crisis management...

... victims to resources. According to Khan et al. (2008) , this type of response occurs mostly in “relatively sudden-onset disaster[s]”, such as natural disasters like floods, earthquakes, and tsunamis (p. 48). However, crisis management practitioners could benefit from using emergency management...

..., and the crisis response strategy refers to the content credibility. Crisis management Stealing thunder Follow-up actions Credibility Ethical judgment WOM A timely, proper response is considered to be a successful and ethical crisis communication strategy (Coombs, 2015; Huang and Su, 2009; Mitroff...

... to employees to prevent the negative consequences it may cause on employee morale (Patient and Skarlicki, 2008). Communication Crisis Crisis management Employee wellbeing Social support The coronavirus disease 2019 (COVID-19) pandemic has caused tremendous disruption to all business activities...

... can help leaders plan what they should say when conducting image repair. It is not just their own reputations that are on the line but, in this case, it is also the reputations of the people they represent Crisis management Corporate image Communication management Rhetoric Qualitative methods...

...@gmail.com 17 12 2019 06 01 2020 07 01 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Crisis management Memorials Public memory The field of crisis communication has been rapidly growing in terms of both research...

... 2019 18 07 2019 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Corporate culture Crisis management VUCA Crisis communication National culture Core values Rising public expectations are forcing organizations to become more...

... systematically and proactively under a long-term strategic plan. CSR Reputation Crisis management Buffering effects Resistance to negative information Supportive communication A corporate reputation refers to cumulative assessments of a company that stakeholders make regarding how well...

... with similar crises (Coombs, 2008). 23 10 2018 30 10 2018 30 10 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Media Leadership Corporate communications Crisis Crisis management When crises occur, people demand...

... at: simone.mariconda@usi.ch 14 06 2018 17 10 2018 17 10 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Stakeholders Crisis management Corporate reputation Organizational identity Stakeholder identity Reputation damage Reputation...

... kind of resilience than scholars typically consider. Organizational resilience strategies often focus on the recovery or prevention stages of crisis management. Under conditions of persistent threat, it would be more productive for renewal discourse to emphasize greater preparedness. Design...

... the existing crisis management plan at the time of the Lac-Mégantic crisis. It also seeks to determine whether or not the crisis managers used emergent communication strategies, as defined by Mintzberg (2007). Finally, the case study also seeks to identify potentially unforeseen contextual elements...

... 2015 14 03 2016 01 08 2016 16 08 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Crisis management Social media Communication Oil spill Online user-generated content The popularity of social media has altered...

... administration and not be seen upon as a question to be handled by SBF [samhällsbyggnadsförvaltning, i.e. the administration dealing with environment, infrastructure, etc.]. But the head of security said “No, this is nothing that we will use the central crisis management to handle, it is up to the administration...

... chose to interview both communication professionals and other key persons/crisis managers in order to have the role and practices of communication professionals elucidated not only from the perspective of communication professionals themselves. Findings – A conclusion from the case study...

... of the perpetrator. An interview with two high-ranking communication officials working for the crisis management coordination secretariat in Norway has served as supplementary material. Findings – The crisis challenged the linear process of standard planning and information transmission. The terrorist attacks...