...Bahtiar Mohamad; Aida Suhana Abdul Hamid; Adamu Abbas Adamu; Katharina Wolf Purpose This study explores how managerial internal crisis communication (ICC) strategies in high-risk industries shape organizational resilience and communication effectiveness. Design/methodology/approach In-depth...

...Yeonsoo Kim; Shana Meganck; Iccha Basnyat Purpose This study, informed by the Situational Crisis Communication Theory, aims to suggest two primary response strategies that can be used for effective internal crisis communication during a pandemic situation, such as COVID-19. The effect of base...

...Adamu Abbas Adamu; Syed Hassan Raza; Bahtiar Mohamad Purpose Internal crisis communication (ICC) has become a burgeoning area of research in crisis communication. However, the importance of ICC as a tool to enhance employee positive communicative behaviour in crisis has not been explored...

... the lens of the social exchange theory, it is argued that internal crisis communication needs to provide sufficient socioemotional resources to their employees in order to mitigate these negative outcomes. In particular, the study argues for internal crisis communication that fosters organizational...

...Jesper Falkheimer; Mats Heide; Charlotte Simonsson; Rickard Andersson Purpose This study aims, first, to explore and analyze if and how organizational members’ professions or occupations influence perceptions of internal crisis communication. The second, related, aim is to discuss the role...

...Silvia Ravazzani Purpose – The purpose of this paper is to explore managers’ perspectives on and practices of internal crisis communication in multicultural environments. Design/methodology/approach – After a review of relevant literature on crisis, culture and internal communication...

... professionals that will enable a strategic approach to internal crisis communication. This article is based on empirical material from a larger three-year research project that focuses on internal crisis communication at a university hospital (UH) in Sweden. Design/methodology/approach – This article...