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Keywords: Outsourcing
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Journal Articles
Corporate Communications: An International Journal (2007) 12 (4): 376–393.
Published: 16 October 2007
... The research was conducted on three groups of stakeholders from a collection agency (a typical outsourcing firm) over a period of two years. A questionnaire was developed based on the work by public relations researchers on measuring relationship outcomes. Analysis consisted of descriptive statistics...
