... Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Crisis communication SCCT Ticketmaster Taylor Swift Service failure and digital platforms Reputation management Crisis-to-scandal framework In November 2022, the music and entertainment industry faced...

...Arne Westermann; Jörg Forthmann Purpose The purpose of this paper is to investigate to what extend an automated, algorithm-based analysis of online conversations of stakeholders in social media and other Internet media can be used for reputation management. Design/methodology/approach...

...Lan Ye; Yunjae Cheong Purpose The purpose of this paper is to assess the role of Facebook in organizational reputation management by analyzing how efficiently the most reputable companies in the USA use Facebook. Design/methodology/approach This study analyzed 22 companies’ efficiency in using...

... communication Reputation management Social media governance Strategic communication management The rise of social media has drastically changed the media landscape in organizations (Booth and Matic, 2011 ; Dekay, 2012 ; Haigh and Wigley, 2015). For instance, through “approved” or “official...

... research on CSR and crisis examined the role of CSR as an asset in a crisis. CSR as crisis risk is a direct function of CSR’s increasingly important role in reputation management. CSR has become an important aspect of corporate reputations – it is one of the dimensions used to assess a corporation’s crisis...

... management Internal communications Reputation management Employees involvement Employee social media use As one of the most defining developments of our time, social media has fundamentally changed people's private and professional lives. It is no longer a trend or playground for first movers...

... and caused additional damage to the company. Design/methodology/approach The AWB case study provides a unique insight into the application of theories and research on crisis and reputation management and the specific challenges and risks of corporate scandals. Findings As a specific form of crisis...

... --> Reputation management Public relations Corporate communication Editors Ethics Social media Many scholars argue that the aim of corporate communication and public relations should be strengthening corporate reputation, which is often correlated to competitiveness, productivity and financial...