...Ingrid Wahl; Daniel Wolfgruber; Sabine Einwiller Purpose Teleworkers need to use information and communication technology (ICT) to communicate and collaborate with their team members, however, when new and complicated information systems should be used, this can lead to stress. Receiving adequate...

... this model also shows, however, is that the telework situation of MSEs does not immediately form part of this interrelated development cycle. Instead, new developments in communication technology have simply made it possible for these service employees to do more efficiently what they always did, by allowing...