...Reginald Magtibay; Nadia Lonsdale; Gokhan Aydin Purpose This research focuses on the nuanced effects of anthropomorphism, social presence and the intersectionality of ethnicity and technology in shaping Generation Z’s (Gen Z) trust, attitudes and purchasing intentions towards brands employing...

... theory of problem solving (STOPS) Communicative actions in problem solving (CAPS) Vaccination programmes Vaccine hesitancy Vaccination communication Affective involvement Cognitive involvement Trust Visual methods Cluster analyses Slovenia Vaccination is one of the greatest...

...Qi Zheng; Chuqing Dong; Yafei Zhang Purpose This study examines how the different attributes of authentic leadership influence trust and employee organization fit and how such influences differ by gender and the level of positions during the COVID-19 pandemic. Design/methodology/approach...

... Complementary Theory to the field of risk, crisis and emergency communication. The results also provide insights for communication practitioners in the public sector on how forms of information and trust in sources influence the public’s assessment of authorities’ communication. Originality/value...

...Christopher Wilson; Devin Knighton Purpose This study aims to examine the effect of publics' legitimacy evaluations on Arthur W. Page's conceptualization of “reasonable freedom of action” by breaking it into two parts: (1) perceived organizational autonomy and (2) trust in the organization...

...Øystein Pedersen Dahlen; Helge Skirbekk Purpose The aim of this article is to explain why there is a higher degree of trust in some countries compared to others – and which are the main historical factors that explain these differences. The main focus is on how governments relate...

... to achieving trust and relationship satisfaction in government–community relations. This paper also provides insights into the importance of access to achieving positive government–community relations based on mutual trust and satisfaction. Design/methodology/approach For this research, a qualitative...

...Chiara Valentini Purpose During the past few years, public trust in organisations, institutions and systems has decreased. Trust is an important antecedent not only for relationship-building but also for image and reputation management. This study aims to systematically review scientific...

...Alessandro Lovari; Letizia Materassi Purpose The study aims at investigating the role of social media managers (SMMs) as trust mediators and access points in the context of local government. Little empirical work is devoted to this issue and the purpose of the paper is to provide a better...

...Selin Türkel; Ebru Uzunoğlu; Sema Misci Kip Purpose The purpose of this paper is to unearth common perceptions of non-profit organization (NPO) trust and reputation, with a specific focus in their overlaps and intersections. Examining the two concepts in tandem allows a more comprehensive approach...

..., efforts to rebuild trust and reduce distrust in organisations and corporations may be hindered if we do not truly understand the complexity and nature of the concepts we are trying to repair. Design/methodology/approach A repeated single-criterion card-sort method was utilised in this study to allow...

...Jens Seiffert-Brockmann; Christopher Ruppel; Sabine Einwiller Purpose The purpose of this paper is to explore the impact of critical, journalistic documentaries on viewers. More precisely, it investigates the effects of responsibility attribution and surprise on stakeholder attitude, trust...

...Nadine Strauß Purpose The purpose of this paper is to develop a synthesis for investor relations (IR) research on how to understand, conceptualize and build trust relationships between companies and the financial community within the practice of IR. In doing so, a working definition of the role...

...Dr Michael Goodman; Gianluca Togna Purpose – The aim of this paper is to investigate the relationship between employee trust towards the company and their commitment to it. For this reason, this study questioned if certain levels of trust presented in each department at Micron Technology Italy...

... to examine the effects of a visually primed pharmaceutical advertising disclosure on attitude toward responsible advertising practice, trust toward the advertisement and attitude toward the advertisement. Findings The results reveal that consumers form better attitudes toward responsible advertising...

... practitioners disseminate information to journalists, Supa and Zoch (2009) concluded practitioners still do not know how to present relevant information to journalists. Augustine Pang can be contacted at: Augustine.Pang@ntu.edu.sg © Emerald Group Publishing Limited 2010 Trust Modelling...

... (Meyer and Rowan, 1977). From the background of this double structure and resulting conflicts between ceremonial rules and efficiency, organizations use two strategies – “decoupling” and “trust building” (“logic of confidence”) – to shield their core activities bound on material contexts by building...

... linking market orientation, collaborative communications, trust and commitment are developed and examined empirically in a sponsorship context. The findings suggest that market orientation and collaborative communication are both important determinants of sponsorship commitment, defined as a sponsor’s...

...‐term investor episodes initially form the basis of long‐term investor relations. Various relational bonds of attraction, trust and commitment may evolve in the investor community. Attraction is mainly a future‐oriented bond. It incorporates the expectations of each party concerning the potential...

...J.R. Allert; S.R. Chatterjee Trust is built largely through the way in which the culture of communication is implemented by the organizational leadership. The role of the leader as a listener, communicator and educator is imperative in formulating and facilitating a positive organizational culture...