Intercultural Transfer of Skills and Knowledge

Highlights the factors to be considered in the transfer of skills and knowledge from one culture to another. Considers what can be done to assist transfer and what training is required. Examines the need for top‐management commitment and the crucial importance of building trust. The training of change agents and trainers is outlined together with the selection of staff. An overriding factor is the maximisation of cultural synergy at all stages in the process. Considers the decisions regarding the most effective vehicle for communication in the target culture. A model for the effective transfer of skills and knowledge, based on the systems approach to training, is suggested.