...Joyce A. Mauro; Nicholas J. Mauro Provides an explanation of Deming’s Theory of Profound Knowledge, which includes the four core values. Cites these as appreciation for a system, some knowledge of the theory of variation, a theory of knowledge and some knowledge of psychology. Defines leadership...

...Nicholas J. Mauro Defines Deming’s concept of “profound knowledge”, and shows how it addresses both the behavioural and technical dimensions of leadership simultaneously. Suggests that the responsibilities of leaders are to solve problems and to help employees in any way possible by knowing how...