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Keywords: Touchpoints
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Journal Articles
Journal:
Central European Management Journal
Central European Management Journal 1–26.
Published: 23 December 2025
...Marcin Lipowski; Ilona Lipowska Purpose We aimed to explore the factors influencing the intention to use service robots as a touchpoint in customer service settings, with special research attention devoted to perceived media richness. Design/methodology/approach We employed a quantitative...
