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Purpose

This paper purports that a holistic approach needs to be adopted in order to ensure that effective solutions can be found to enable the environment that we build is fit for purpose.

Design/methodology/approach

This paper introduces complexity theory within the context of the built environment, and investigates several existing and assumed problems (e.g. socio‐technical‐economic) using this approach in order to develop new solutions and garner deeper understanding.

Findings

Many of the problems that we readily identify with are simply put down to fragmentation or the “nature of the industry”; complexity theory, however, offers the possibility of “how” to change.

Originality/value

The real value of this paper is to provide readers with an alternative approach to conventional problems. This innovative approach aims to quantify why problems exist and how they can be addressed.

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