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Keywords: BPO
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Journal Articles
Is outsourcing always beneficial: exploring the effects of process type and location on client value
Critical Perspectives on International Business 1–29.
Published: 30 June 2026
...T. Ravichandran; Sukruth Suresh Purpose While extant research recognizes the strategic importance of business process outsourcing ( BPO ), few studies examine the impact of the nature of the outsourced task and the outsourcing location on firm financial performance. This study aims to address...
