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Keywords: Customer service management
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Journal Articles
Journal:
Competitiveness Review
Competitiveness Review (2009) 19 (5): 377–390.
Published: 25 May 2009
... service management Sweden Competitive strategy Sweden is a country that bears watching – and not for many of the usual reasons. That is, it is not a dangerous “hot‐spot” in the world, but rather a place where a lot of good things happen. It remained neutral through two world wars and maintains...
