Navigating an uncertain environment strategic leadership to build a resilient organization Available to Purchase

Business organizations remain susceptible to the damaging impact of external events beyond their control. Economic downturns, natural disasters and military conflicts are just some examples with scope to wreak havoc. More recently, COVID-19 came along to take disruption to raise disruption to new heights.

The global pandemic singled out tourism for special attention. This is no great surprise, given the inherent vulnerability of a sector where higher levels of risk, cost and competitiveness are the norm.

Lockdowns and restrictions on movement ensured that both domestic and international travel essentially ground to a halt. This was a crushing blow to an...