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Lost in a world of jargon? Bamboozled by acronyms? Unsure of what your colleagues or therapist is talking about? Then fear not. You are not alone. Andrew Gordon is a seasoned service user who thinks services and the public sector have gone jargon‐mad. In a frank and hard‐hitting article he uncovers a world where professionals are so intimidated by abbreviations and terminology they are afraid to speak out and ask the unthinkable, ‘excuse me what does that acronym actually mean?’
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© Emerald Group Publishing Limited
2006
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