Organized chaos

There are valuable lessons that can be learned from the software industry regarding process improvement. The modern library is now so closely wedded to technology that the way in which services are implemented mirrors that of software development.

Several methodologies are explored and compared to processes that involve the implementation of digital services in libraries.

Libraries have reconsidered how they might adopt various business practices to improve service delivery.

This column advocates a study of software development methodologies that have been adopted across the industry with the hope that lessons learned in the corporate world and also in manufacturing could be of value to the digital library.