The purpose of this paper is to investigate what con`sequences the digitisation of public libraries’ knowledge dissemination and the transition to online services has, for library staff members’ perception of their skills. This discussion is interesting because library staff members, by politicians, stakeholders, and other opinion makers, have been appointed as key facilitators of citizens’ continued attachment to civil society and the labour market.
This study is based on interviews with library staff members at Danish public libraries. Empirical data were collected through semi-structured e-mail interviews, based on an interview formula, and via follow-up telephone conversations. Library professional rapports and research literature were identified and applied as a theoretical framework in the creation of the analytical apparatus.
There were several different explanatory models available when respondents had to articulate their current challenges. The first model regarded the library staff members’ lack of skills as a political-organisational issue, occurring because of a lack of invest in their continuing education. Continuing education had therefore become a personal matter. The second model highlighted the library staff members’ lack of skills as an individual, library professional problem, where the responsibility for solving the problem lay with the individual employee.
Several studies have been conducted on library staff members’ skills and how they change, due to the transition to digital forms of dissemination. The present study strives to give employees a voice, which is why the respondents’ experiences are the starting point for the analytical work. Such studies are essential to understanding the extent and nature of the problem.
