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Keywords: Customer service improvement
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Journal Articles
Journal:
Digital Library Perspectives
OCLC Systems & Services: International digital library perspectives (2015) 31 (4): 158–162.
Published: 09 November 2015
... environments. Organizational development Customer service improvement Employee empowerment methodologies Lean philosophy Lean service methods It is no secret that information organizations today are engaged in a complicated balancing act as demands for services increase while funding for those...
