... University libraries Undergraduate students Perceived usefulness User satisfaction Library services Electronic resources Computer access, Nigeria Library portal services provide students with easy and convenient access to a diverse array of online resources and tools (Maloney and Bracke, 2005...

...Ridhima Mehta Purpose This paper aims to evaluate the user satisfaction criterion for qualitative assessment of timeliness and efficacy of digital libraries based on the multivariate fuzzy logic technique. Design/methodology/approach In this paper, the performance of digital library services...

... is, then, often central to efficient and effective operations within the organisation, and accordingly customer service delivered by other parts of the organisation. Customers Loyalty User satisfaction Library users Libraries have a long‐standing user orientation that derives to a significant...