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Keywords: WebQual
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Journal Articles
Journal:
Digital Library Perspectives
Digital Library Perspectives (2021) 37 (4): 384–400.
Published: 02 February 2021
... India University libraries e-resources Academic library system e-Service quality WebQual Reliability refers to the ability of the scale to produce consistent results if repeated measurements are undertaken (Malhotra, 2007 ; Sekaran, 2006). When investigating the reliability...
