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Keywords: e-Service quality
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Journal Articles
Assessment of e-service quality performance of university libraries
Available to Purchase
Journal:
Digital Library Perspectives
Digital Library Perspectives (2021) 37 (4): 384–400.
Published: 02 February 2021
.... Design/methodology/approach The data collection was done through a survey questionnaire based on the 22 attributes of four e-Service quality dimensions rated on five-point Likert scale. The sample population consisted of 239 respondents comprising of different categories of users of university library...
