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Purpose

The purpose of this paper is to inform readers comprehensively and sufficiently about the marine accident of MV Samina Express with 80+2 dead in the Aegean Sea in September 2000.

Design/methodology/approach

The paper uses analysis of court and experts as well as published papers on the accident using nonlinear management techniques.

Findings

When dialogue and communications in shipping companies fail then accidents to vessels result.

Research limitations/implications

There was difficult access to court material and limited information on actual causes and the action of payers.

Practical implications

Open communications can aid in finding the cause of accidents.

Originality/value

The paper reveals the causes of accident due to human errors in a clear way; it outlines the responsibility of the captain as manager of the ship; and shows where and why the dialogue and communication fails.

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