... knowledge to include structured, real-time insights generated by communities and circulated through social media. Design/methodology/approach Drawing on conceptual analysis of citizen observations, digital reporting, and grassroots monitoring, we synthesise developments in disaster research...

...Jay Marlowe Purpose The purpose of this paper is to outline how refugees’ transnational networks and online relationships facilitated through social media provide access to timely and trusted translated information in disaster settings. Design/methodology/approach The study is a digital...

... is required to confirm or refute findings. Practical implications Word of mouth needs to be tapped into by agencies, and mobile phone networks and social media are critical to this. Radio and television should be more proactively used by emergency agencies and maps should be a feature of all flood...