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Purpose

The purpose of this article is to identify policy issues arising from discrepancies between the various sources of numbers of customers for mobile networks.

Design/methodology/approach

This paper reviews and analyzes a range of statistics, and then draws out policy implications.

Findings

Survey data report much lower numbers of customers than operators, indicating delays in achieving MDGs and market distortions.

Research limitations/implications

There is a lack of data on the reasons for ownership of multiple mobile SIM cards.

Practical implications

There is a need for more extensive surveys to identify reasons for ownership of multiple mobile SIM cards. The analysis can be incorporated into policy and regulatory decision making.

Originality/value

The paper takes an analytic approach, suggesting areas for further work.

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