Skip to Main Content
Keywords: ICT‐based encounters
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
Info (2012) 14 (2): 42–56.
Published: 02 March 2012
... of such encounters to ICTbased encounters. Design/methodology/approach The paper discusses and merges different approaches in the existing literature and examines different modes of ICT‐based customer/employee interaction to construct a framework that will help understand how innovations are developed...

or Create an Account

Close Modal
Close Modal