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Keywords: Service delivery
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Journal Articles
Info (2012) 14 (2): 42–56.
Published: 02 March 2012
... into the field of ICT‐based service encounters. Anders Henten can be contacted at: henten@cmi.aau.dk © Emerald Group Publishing Limited 2012 Services Innovation Service encounter ICT‐based encounters Communication technologies Service delivery An important issue is, therefore, how...

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