Online end‐user training: experiences in a large industrial organisation

ICI plc is convinced that there is a very real role for the end‐user in the acquisition of information by online search and Mond Division has been training end‐users since 1983. This article describes the setting‐up of the project, the methodology and results, and outlines developments being pursued in conjunction with other Divisions of ICI towards an ideal system. Implications of the project for the role of the information scientists themselves are considered.