Public Libraries and Adult Independent Learners (PLAIL) — new technology to meet a new and old customer need

PLAIL as a project arises out of the rapidly growing demand for access to and support for adults seeking new learning and training opportunities. This area of demand is one of growing importance in the face of rapid changes in European society. The article summarises some of the main factors creating this surge in customer need and outlines principal elements for an appropriate public library response — a response which can only be achieved through the exploitation of the new technologies both for training staff and for the actual delivery of service. The current under‐utilisation of technology in respect of adult learners is examined and the way forward is explored for example through the development of technologically based staff training, the adoption of cost‐effective technology and the adoption of internationally recognised specification standards. Finally, a detailed, phased programme of training delivery is outlined.