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This paper describes the implementation of the Aleph500 system in the libraries of King’s College London, with special emphasis on the interlibrary loans (ILL) module. King’s is a large, multi‐site institution undergoing rapid change, with diverse ILL practices in operation following a history of mergers with other institutions. The Aleph system architecture is outlined and what this means in terms of the libraries using it. Each key step of ILL processing is explained. However, this is not simply a description of how the module works, instead concentration is focused on the process of developing the beta version of the ILL module. In this way an insight is gained into the process of evolution and problem solution, from the initial test phase through to the point of use, incorporating future development. Relationships with other modules are also described.

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