Assistive technology for users in the Royal Borough of Kensington and Chelsea public libraries in the UK Available to Purchase

This case study describes the process of implementing assistive technology in the Royal Borough of Kensington and Chelsea in the UK. The introduction of dedicated ICT facilities for users with disabilities is set within the context of the UK People’s Network programme, and the social inclusion and lifelong learning agendas. An outline of the decision‐making process is provided including: choosing appropriate software and hardware; staff training and user training; plans to roll out the service to all libraries within the borough and promoting the services to disabled groups.