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Volume 38, Issue 1
1 March 2004
This article was originally published in
Program: electronic library and information systems
Program: electronic library and information systems Cover Image for Volume 38, Issue 1
Review Article| March 01 2004

Collaborative digital reference: an Ask a Librarian (UK) overview Available to Purchase

Linda Berube
Linda Berube
Linda Berube is Regional Manager for Co‐East, the East of England public library networking consortium (e‐mail: Linda.Berube@cambridgeshire.gov.uk).
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-7301
Print ISSN: 0033-0337
© Emerald Group Publishing Limited
2004
Program (2004) 38 (1): 29–41.
https://doi.org/10.1108/00330330410519189

Since its inception in 1997, Ask a Librarian (UK) has been a model for best practice in collaborative digital reference in public libraries. Innovative development currently includes trialling the integration of virtual reference with the standard Web‐form service. In addition to a description of the Ask a Librarian service, this paper provides an overview of digital reference practice, procedures, and issues, with particular emphasis on collaboration.

Keywords:
Digital libraries, Reference services, Public libraries, United Kingdom
© Emerald Group Publishing Limited
2004
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