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Purpose

This paper aims to describe the experiences of the National Library of Wales in implementing an integrated information management system.

Design/methodology/approach

Discusses the stages involved in the procurement process, data migration and general system implementation.

Findings

Emphasises the need for a well‐prepared yet flexible approach to project planning, and the need for consultation and an ongoing dialogue with staff.

Research limitations/implications

Describes the progress of the implementation to May 2007.

Originality/value

This paper provides a case study for libraries looking to procure and implement an information management system.

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