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Purpose
This paper aims to describe the experiences of the National Library of Wales in implementing an integrated information management system.
Design/methodology/approach
Discusses the stages involved in the procurement process, data migration and general system implementation.
Findings
Emphasises the need for a well‐prepared yet flexible approach to project planning, and the need for consultation and an ongoing dialogue with staff.
Research limitations/implications
Describes the progress of the implementation to May 2007.
Originality/value
This paper provides a case study for libraries looking to procure and implement an information management system.
© Emerald Group Publishing Limited
2007
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