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Purpose

The paper aims to provide an overall methodology and case study for the innovation and extension of a digital library, especially the service system.

Design/methodology/approach

Based on the three‐dimensional structure theory of the information service industry, this paper combines a comprehensive analysis with the practical experiences of Peking University Library as a case study.

Findings

The paper proposes three‐dimensional extensions of a digital library service system. It analyses the respective functions of organisations and librarians, information resources, services and methods and the interactions between them.

Originality/value

Innovatively, the theory of three‐dimensional structures is applied to the discussion of the development of the digital library service system. It is significant for the integrality of a digital library theoretical system, as well as for the practical developments, innovations and sustainability of the digital library.

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