.... Originality/value The observations build on the author's original work on business planning for digital libraries, and are based on experience of library and information services management in The Netherlands, Belgium and Great Britain. A managed environment of multimedia materials in digital form...

... 2001 until January 2004. Because of the diverse nature and missions of the participating libraries, developing a coherent business plan was a significant challenge. It appears that business planning for digital libraries, with some exceptions, is not hitherto well documented. This paper describes...