..., customer satisfaction (CS), commitment, trust and image. The more loyal the customers, the longer the relationships; which accelerate sales, generate a positive intention, price premium (PP) and profits to the supplier. Positive WOM, RI, PP and SOW are the likely consequences of CL. India has...

... in India. Punjab is a developed state ranked amongst some of the top states of India in terms of per capita income and infrastructure. Design/methodology/approach – The study designs a framework for good governance by getting the shared vision of all stakeholders about providing good quality...

...Sameer Kumar; Jariah Mohd. Jan Purpose – The purpose of this paper is to compute and analyze the topological properties of co-authorship network formed between earth scientists in India. As a case study, the authors evaluate bibliographic data of authors who have contributed research articles...

... it is very low for preprints/working papers, teaching resources and patents. Originality/value – The study provides an overview of archived material in institutional repositories in India. The aim of the present study is to explore various types of documents (the words “data”, “materials...

...., 2005 ; Madhusudhan, 2007 ; Riahinia and Azimi, 2008). © Emerald Group Publishing Limited 2013 India Students Search engines Faculty members Search strategies One of the key developments in health care in the last 25 years is the incursion of information and communication...

...Shiv Kumar Purpose The aim of this paper is to study the impact of internet search engine usage with special reference to OPAC searches in the Punjabi University Library, Patiala, Punjab (India). Design/methodology/approach The primary data were collected from 352 users comprising faculty...

...Sarika Sawant Purpose The present study aims to investigate the experience, contribution and opinions of users of respective institutional repositories (IRs) developed in India. Design/methodology/approach The survey method was used. The data collection tool was a web questionnaire, which...

...Margam Madhusudhan; Shalini Aggarwal Purpose The purpose of the paper is to examine the various features and components of web‐based online public access catalogues (OPACs) of IIT libraries in India with the help of a specially designed evaluation checklist. Design/methodology/approach...

... of such applications. Design/methodology/approach The study was undertaken at the Learning Resource Centre (LRC), Jaypee University of Information Technology (JUIT), Solan, Himachal Pradesh, India. The LRC at JUIT serves its patrons in supplementing their research needs while creating an ambience for teaching...

... university libraries in India. Design/methodology/approach Data gathering tools used include questionnaire, observation and informal interviews with selected library professionals. Findings Iinformation technology had a tremendous impact on the efficiency of library operations and the delivery...

...Nagesh L. Londhe; Sanjay K. Desale; Suresh K. Patil Purpose The purpose of this paper is to focus on the technical know‐how required for digitisation of manuscripts. It aims to discuss the digitisation process of manuscripts adopted in the Jayakar Library, University of Pune in India and also...

... Madras uses the VTLS Virtua software and IIT Roorkee continues to use Troodon: © Emerald Group Publishing Limited 2011 Serials management Library automation Library management Systems software International standards India In higher education, one of the hallmarks of any library...

...Dinesh K. Gupta Purpose The purpose of this paper is to analyse the use of electronic journals from the INFONET consortium by faculty and research scholars of physics and chemistry at Kurukshetra University, India. Design/methodology/approach The paper is based on the results...

...Dhirendra Sharma; Hemant Sharma; Vikram Singh Purpose The purpose of this paper is to study and analyse the information communication technology‐based growth and diffusion of research using e‐journals for two universities belonging to different states in the western Himalayan region of India...

...M. Krishnamurthy; T.D. Kemparaju Purpose The purpose of this paper is to report on a study of the institutional repositories (IRs) in use in Indian universities and research institutes. Design/methodology/approach Repositories in various institutions in India were accessed and described...

...B.T. Sampath Kumar; B.S. Biradar Purpose The purpose of this paper is to examine the use of information communication technology (ICT) in 31 college libraries in Karnataka, India by investigating the ICT infrastructure, current status of library automation, barriers to implementation of library...

...Neeraj Kumar Singh; Preeti Mahajan Purpose This paper aims to give a brief description of some chemistry portals available worldwide, folowed by a description of the chemistry portal developed for Panjab University Library, Chandigarh (India). Design/methodology/approach A well‐structured...

... National Open University in India, which supplement the author's presentation at the conference. Findings The IATUL conference included a wide gamut of important issues faced by the libraries in the knowledge society of the twenty‐first century. The delegates exchanged ideas and learnt of best...

... for faster and better services to their users. © Emerald Group Publishing Limited 2010 Radiofrequencies Libraries Library automation India Radio Frequency IDentification (RFID) is an exciting and fast growing technology for increasing efficiency, improving profitability...

... libraries India Guru Gobind Singh Indraprastha University is an affiliated and teaching university established by the Government of the National Capital Territory of Delhi in India in 1998. The University aims to facilitate and promote studies, research and extension work in emerging areas...