... of these. Reference services Information services Libraries Information resources management © Emerald Group Publishing Limited 2009 --> B.   Duckett , P.   Walker and C.   Donnelly . Know it All, Find it Fast: An A‐Z Source Guide for the Enquiry Desk . London : Facet   2008...

...Sarah Crofts Edited by Elizabeth   Connor . An Introduction to Reference Services in Academic Libraries . Binghamton, New York, NY : The Haworth Information Press   2006 . 194 pp. , ISBN: 978‐0‐7890‐2958‐4   US$29.95 © Emerald Group Publishing Limited 2008...

... --> Reference services Self assessment Communication technologies Methods of enquiry This book provides advice to virtual reference librarians on the technical, reference and communication skills needed to provide a successful virtual reference service. It also provides useful references and exercises...

... Limited 2006 --> Digital libraries Reference services This collection of papers is from the Virtual Reference Desk (VRD) conference held in Cincinnati, Ohio in 2004. The papers have all been updated and developed for this book. As the VRD conference is one of the leading forums...

...Jan van Impe William J.   Frost . The Reference Collection: From the Shelf to the Web . Binghamton, NY : Haworth Information Press   2005 . 310 pp.   US$34.95 , ISBN: 0‐7890‐2840‐9 © Emerald Group Publishing Limited 2006 --> Digital libraries Reference...

... students. Chapter 4 is called “Keep IT Simple” and is a good reminder of the need to keep IT systems and web sites simple and easy to use if you want students to use them. The next three chapters give details about the implementation of a chat‐reference service in three different groups of libraries...

... 2005 --> Reference services Information services Information retrieval The first edition of this book, published in 2002, was well received in a Program review (Vol. 37, No. 1) by Garry Humphreys. Indeed it clearly found widespread favour, receiving the Reference...

...Margaret Jay; Sheila Webber Purpose Aims to investigate the impact of the internet on reference services in public libraries in England. Design/methodology/approach A literature review provides the policy context for UK public library services and highlights developments in digital reference...

...Peter Lea Edited by Stacey   Kimmel and Jennifer   Heise . Virtual Reference Services: Issues and Trends . The Haworth Information Press , 2003 . 194 pp. , ISBN: 0‐7890‐2045‐9   $29.95 (paperback) Overall, whilst some of the papers may be of marginal interest to UK...

...William Foster Joseph   Janes . Introduction to Reference Work in the Digital Age . New York, NY : Neal‐Schuman   2004 . 213 pp. , ISBN: 1‐55570‐429‐8   £41.95 © Emerald Group Publishing Limited 2004 --> Reference work Reference services Information...

...Dan J. Bye Edited by Bill   Katz . Digital Reference Services . Binghampton, NY : Haworth Information Press   2004 . 331 pp. , ISBN: 0‐7890‐2320‐2   US$34.95 Published simultaneously as The Reference Librarian, Vol. 38, No. 79/80 © Emerald Group Publishing...

... to a description of the Ask a Librarian service, this paper provides an overview of digital reference practice, procedures, and issues, with particular emphasis on collaboration. Digital reference service planning should be user‐driven – although this has not always been a given. With the increasing uptake...

...Rosalind Pan Edited by R. David   Lankes , Charles R.   McClure and Abbey S.   Kasowitz . Implementing Digital Reference Services: Setting Standards and Making It Real . London : Facet Publishing   2003 . 232 pp. , ISBN: 1‐85604‐462‐9   £45 (20 per cent discount...

...Tim B. Owen Success at the Enquiry Desk: Successful Enquiry Answering – Every Time (4th ed.) . London : Facet Publishing   2003 . 114 pp. , ISBN: 1‐85604‐477‐7   £14.95 © MCB UP Limited 2003 --> Reference services The ten chapters cover expected areas...

... --> Reference services Information services This is rather good. As the authors state, there are still very few materials available to help front‐line staff – often non‐professional – to develop their reader enquiry skills. This book is designed to do just that, as well as to offer the more experienced...

...Lindesay M. Burton Walter   Minkel and Roxanne   Hsu Feldman . Delivering Web Reference Services to Young People . Chicago; London : American Library Association   1999 . 121 pp. , ISBN: 0‐8389‐0743‐1   £26.95 © MCB UP Limited 2002 --> Internet Information...