... it Fast: An A‐Z Source Guide for the Enquiry Desk . London : Facet   2008 . 480 pp. , ISBN: 978‐85604‐652‐7   £34.95 3rd ed. © Emerald Group Publishing Limited 2009 --> Reference services Information services Libraries Information resources management First published...

... message is that all customers deserve courteous attention no matter how eccentric they may seem. Edited by Elizabeth   Connor . An Introduction to Reference Services in Academic Libraries . Binghamton, New York, NY : The Haworth Information Press   2006 . 194 pp. , ISBN: 978‐0‐7890...

... --> Reference services Self assessment Communication technologies Methods of enquiry This book provides advice to virtual reference librarians on the technical, reference and communication skills needed to provide a successful virtual reference service. It also provides useful references and exercises...

... --> Libraries services Distance learning Information literacy Reference services When I first looked at this book I thought that it was going to be very American, but although the examples used in most of the chapters are from the US, the issues they are discussing are not specific to any particular...

...Margaret Jay Digital libraries Reference services This collection of papers is from the Virtual Reference Desk (VRD) conference held in Cincinnati, Ohio in 2004. The papers have all been updated and developed for this book. As the VRD conference is one of the leading forums in the world...

....   Frost . The Reference Collection: From the Shelf to the Web . Binghamton, NY : Haworth Information Press   2005 . 310 pp.   US$34.95 , ISBN: 0‐7890‐2840‐9 © Emerald Group Publishing Limited 2006 --> Digital libraries Reference services Data analysis Anyone...

... 2005 --> Reference services Information services Information retrieval The first edition of this book, published in 2002, was well received in a Program review (Vol. 37, No. 1) by Garry Humphreys. Indeed it clearly found widespread favour, receiving the Reference...

...Margaret Jay; Sheila Webber Purpose Aims to investigate the impact of the internet on reference services in public libraries in England. Design/methodology/approach A literature review provides the policy context for UK public library services and highlights developments in digital reference...

... Reference Services: Issues and Trends . The Haworth Information Press , 2003 . 194 pp. , ISBN: 0‐7890‐2045‐9   $29.95 (paperback) © Emerald Group Publishing Limited 2005 --> Reference services Reference work Information services Virtual, digital, real‐time, instant messaging...

...Dan J. Bye Edited by Bill   Katz . Digital Reference Services . Binghampton, NY : Haworth Information Press   2004 . 331 pp. , ISBN: 0‐7890‐2320‐2   US$34.95 Published simultaneously as The Reference Librarian, Vol. 38, No. 79/80 © Emerald Group Publishing...

...William Foster Joseph   Janes . Introduction to Reference Work in the Digital Age . New York, NY : Neal‐Schuman   2004 . 213 pp. , ISBN: 1‐55570‐429‐8   £41.95 © Emerald Group Publishing Limited 2004 --> Reference work Reference services Information...

... to a description of the Ask a Librarian service, this paper provides an overview of digital reference practice, procedures, and issues, with particular emphasis on collaboration. © Emerald Group Publishing Limited 2004 In setting up a digital reference service, a number of decisions must be made...

...Rosalind Pan Edited by R. David   Lankes , Charles R.   McClure and Abbey S.   Kasowitz . Implementing Digital Reference Services: Setting Standards and Making It Real . London : Facet Publishing   2003 . 232 pp. , ISBN: 1‐85604‐462‐9   £45 (20 per cent discount...

...Tim B. Owen Success at the Enquiry Desk: Successful Enquiry Answering – Every Time (4th ed.) . London : Facet Publishing   2003 . 114 pp. , ISBN: 1‐85604‐477‐7   £14.95 © MCB UP Limited 2003 --> Reference services The ten chapters cover expected areas...

...Garry Humphreys Bob   Duckett , Peter   Walker and Christinea   Donnelly . Know it All, Find it Fast: An A‐Z Guide to the Enquiry Desk . London : Facet Publishing   2002 . 340pp. , ISBN: 1‐85604‐434‐3   £24.95 © MCB UP Limited 2003 --> Reference services...

...Lindesay M. Burton Walter   Minkel and Roxanne   Hsu Feldman . Delivering Web Reference Services to Young People . Chicago; London : American Library Association   1999 . 121 pp. , ISBN: 0‐8389‐0743‐1   £26.95 © MCB UP Limited 2002 --> Internet Information...