... models to predict the potential helpfulness of the reviews. We performed feature engineering to capture the review topics by employing latent Dirichlet allocation. To identify the factors influencing review helpfulness, we applied an explainable artificial intelligence methodology. We used 649,801...

...Qinglong Li; Jaeseung Park; Jaekyeong Kim Purpose The current study investigates the impact on perceived review helpfulness of the simultaneous processing of information from multiple cues with various central and peripheral cue combinations based on the elaboration likelihood model (ELM). Thus...

.... This study aims to investigate the impact on recommendation performance of selecting influential and representative customers. Design/methodology/approach Some studies have shown that review helpfulness and consistency significantly affect purchase decision-making. Thus, this study focuses on customers...

... prediction performance. In addition, it was confirmed that the sentiment features of OCRs and the reputation of reviewers are important determinants that augment the review helpfulness. Research limitations/implications Each online community has different purposes, fields and characteristics. Thus...