... on what is to be achieved is required. This might be staff cost savings as a result of increased self‐service, especially initially, but it may well move on to more fundamental issues of service improvement when smaller branches are included in schemes where no staff reductions can be made. The technology...

... Publishing Limited 2006 Six sigma Academic libraries Continuous improvement Self‐service The library at the University of Newcastle in the north of England provides a range of services based on its print collections (including more than a million books) and electronic collections...