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Keywords: Service performance
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Journal Articles
Journal:
Data Technologies and Applications
Program (2007) 41 (4): 431–433.
Published: 02 October 2007
... Library services Service performance The preface to this book states that: “Performance measurement is vital to management”. Performance measurement in the past focused on the bookstock, nowadays we are more concerned with our users – how we impact upon them and how we can satisfy their requirements...
