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Keywords: Citizens
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Journal Articles
Journal:
Digital Transformation and Society
Digital Transformation and Society (2023) 2 (3): 219–234.
Published: 27 June 2023
... concepts of agenda setting and coproduction and finds that designing AI-enabled public services should be centered on citizens who are not mere customers. As an implication for public management practice, this study shows that bringing citizens to the forefront of designing and implementing AI-delivered...
