The Manager's Guide to Knowledge Management

For a decade, knowledge management (KM) has been a “hot” subject in the field of contemporary business literature and studies. Some publishers issue whole catalogs with numerous titles on this very topic. Yet this compact guide summarizes the essence of this latest development in management and administration. In a knowledge culture, economy, and industry, expertise and information about a professional discipline or technology, as well as about core processes, markets, customers, and human assets, are critical to success within the global marketplace. Curley and Kivowitz not only provide a KM synopsis, but map out how to install the knowledge process in an organization. Such competencies give the competitive edge when the following practices are mainline – market responsiveness, product/services innovations, core skill base, and effective organizational processes. A quick easy read that serves as an introduction for both experienced managers and business beginners.