Productivity, quality and ethics – a European viewpoint

Emphasizes the productivity and quality connection in relation to competitive advantage in operations management and strategy. Discusses the issue of ethics and its interface with productivity and quality. Highlights the underlying relationship between these three elements and demonstrates their integration to offer a triadic gain in both economic and moral terms in the pursuit of corporate growth. Presents and analyses a survey of business organizations, in both manufacturing and services, in three European countries, the UK, France and Germany. It is the combination of productivity, quality and ethics which will establish the management culture of the future. Provides guidelines to sow the seeds for the basis of improved operations performance and business excellence.