...Daniel J. Petzer; Mornay Roberts-Lombard Purpose The purpose of this study is to explore how trust guides retail banking customers’ behavioural intentions considering monetary and non-monetary drivers of trust and the moderating roles of corporate image and shared values on the relationships...

... 09 2020 24 03 2021 22 04 2021 03 05 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Mobile phone Perceived value Behavioural intention Initial trust Antecedent factors Mobile money acceptance Mobile money...

... that the customers derive from the networks’ offerings. In turn, the influence of the extent of their satisfaction/delight on future behavioural intention (BI) is determined. Design/methodology/approach A descripto-explanatory research design is followed and data are collected from satisfied/delighted cell phone...

...Estelle Van Tonder; Daniël Johannes Petzer; Karlien van Zyl Purpose The aim of this study is to determine whether customer satisfaction, trust and commitment as relationship quality factors can be valuable to a luxury motor vehicle dealership in generating favourable behavioural intentions...