... aims to address human components of business operations as it aims to understand how employees perceive CSR activities and determine their role for employees’ identification and commitment in family firms. Design/methodology/approach This study uses a mixed-method design combining samples...

... is to test whether satisfaction functions as a connector between positive antecedents (trust and commitment) and negative postcedents (opportunism and conflict) in a business-to-business (B2B) relationship, based on a seller perspective. Design/methodology/approach A descriptive research design...

...Estelle Van Tonder; Daniël Johannes Petzer; Karlien van Zyl Purpose The aim of this study is to determine whether customer satisfaction, trust and commitment as relationship quality factors can be valuable to a luxury motor vehicle dealership in generating favourable behavioural intentions...

... by interdependent relationships in a wider network context characterised by commitment and trust, leading to increased legitimacy among the actors involved. Practical implications – Managers need to invest in relationships not only with business counterparts but also with non-business actors...

... a sample of exporters concerning their relationships with independent intermediaries in terms of trust, commitment, communication, control and two performance variables; financial performance and strategic goal achievement. Five years thereafter the author contacted the same companies again and questioned...

... and/or recovery. The aim is to develop a theoretical view that allows understanding of both smooth incremental and critical changes in the process of relationship development. Design/methodology/approach – Based on a business network perspective, the paper's relationship view holds uncertainty, commitment...

... the six relationships, five are positively supported. Specifically, this study finds a positive and a significant impact of the two dimensions of social capital: cognitive (shared values) and relational (trust) on both commitment and cooperation. However, it did not support the impact of cognitive social...

...Georgina Whyatt; Greg Wood; Michael Callaghan Purpose The purpose of this research is to determine the commitment to business ethics in UK corporations. This study reports on the responses of those organizations that participated in the survey and possessed a code of ethics. Design/methodology...

... the four relationship behaviour elements of trust, commitment, cooperation and adaptation. Differences/similarities in the effects among these elements are tested for two types of relationships, i.e. those of continuous and discontinuous exchange, using data from 353 Swedish firms. Findings The results...