... to be recognized and learned. Rather than a simple technical shift, telework challenges traditional assumptions about coordination, control and presence. This viewpoint specifies four key levers necessary to make telework successful and sustainable as a “new normal”: contextual alignment, managerial transformation...

...Isolde Lubbe; Mornay Roberts-Lombard; Josef Langerman Purpose The study aims to explore the influence of selected precursors to self-service technology customer experience (when using chatbots) and the role of trustworthiness, control and self-service technology customer experience on self-service...

... a sample of exporters concerning their relationships with independent intermediaries in terms of trust, commitment, communication, control and two performance variables; financial performance and strategic goal achievement. Five years thereafter the author contacted the same companies again and questioned...

...Tore Mysen Purpose The purpose of this paper is to review and synthesize empirical literature concerning the role of control mechanisms in export relationships, and to develop a model for controls as determinants of export performance. Design/methodology/approach To identify relevant papers...

.... Findings It was found that controllers either operate as “reporting business analysts” or “business system analysts”. Whether someone is found to be a reporting business analyst or business system analyst is among other things affected by personality traits, a person's experience in finance and accounting...

... concerned with control of information flows, an introspective (to make) strategy has intuitive appeal. As sensitive information can be kept within organisational boundaries, the risk of accidental disclosure of this information to outsiders is greatly reduced (Zucker et al., 1996) and employee...