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Keywords: Customer relationship management
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Journal Articles
Journal:
European Business Review
European Business Review (2013) 25 (1): 86–95.
Published: 04 January 2013
... innovation in such areas as governmentality (Ind et al., 2012), public services (Ramaswamy and Gouillart, 2010) and healthcare and education (Leadbeater, 2008). © Emerald Group Publishing Limited 2013 Consumers Customer relationship management Co‐creation Participation Open source...
