... of negative tourism impacts did not significantly affect tourist loyalty, contrary to some previous research. Practical implications This study informs stakeholders about tourists’ cognitive and affective responses at a dark tourism site, aiding in the planning and development of sustainable tourism...

... violation of the social exchange means […] consumers will take personal offense. They'll leave the bank angry and spend hours complaining to their friends about this awful bank. After all, this was a relationship framed as a social exchange. Although the formal study of dark tourism has been around...