...Roberto Grandinetti; Michela C. Mason Purpose The purpose of this paper is to develop and empirically evaluate a model of the firm‐level determinants of export performance that includes the firm's internationalization modes other than exporting. Design/methodology/approach The paper uses...

... and intangible determinants of service quality. The model and the path developed in the paper also capture the relationship between service quality and customer satisfaction. Using AMOS, the empirical estimation of the model is carried out. Findings The central finding is that all intangible factors...